IT Generalist (Full-Time) - Jakarta

Join Tuang Coffee, a dynamic and growing coffee brand in Indonesia, as our next IT Generalist! We’re looking for a versatile tech professional to support our IT infrastructure, ensuring seamless operations across our network, hardware, software, and user support. In this role, you’ll be the backbone of our IT operations, troubleshooting issues, implementing solutions, and ensuring our systems run smoothly. Based in Tebet, Jakarta Selatan, you’ll be part of a team that’s passionate about coffee and technology.

At Tuang Coffee, we believe in continuous growth and innovation. This role offers a fantastic opportunity to work in a fast-paced environment, where your skills and expertise will be valued and nurtured. You’ll have the chance to work with the latest tools and technologies, and contribute to the success of a brand that’s making waves in the coffee industry.

As our IT Generalist, you’ll play a crucial role in maintaining and improving our IT infrastructure. You’ll be responsible for a wide range of tasks, from network management and hardware maintenance to software support and user assistance. This role is perfect for someone who’s a quick learner, adaptable, and passionate about technology.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain our IT infrastructure, including servers, workstations, and network devices.
• Provide technical support to employees, troubleshooting hardware and software issues.
• Install, configure, and update software and applications as needed.
• Monitor system performance and implement improvements to enhance efficiency.
• Ensure data security and implement backup and recovery procedures.
• Collaborate with other IT team members to resolve complex technical issues.
• Stay up-to-date with the latest IT trends and technologies, and recommend improvements.
• Assist in the implementation of new IT projects and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a similar role.
• Proficient in using IT support tools such as ServiceNow, Jira, and Confluence.
• Familiarity with network protocols and technologies, including TCP/IP, DNS, and DHCP.
• Experience with operating systems such as Windows and Linux.
• Knowledge of cloud services and platforms, such as AWS or Azure, is a plus.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

🛠️ Keahlian

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