Customer Operations Specialist (Matchmaker)

Are you passionate about helping people find meaningful relationships? Lunch Actually, a leading matchmaking and dating service, is seeking a Customer Operations Specialist (Matchmaker) to join our dynamic team in Jakarta. In this role, you will play a pivotal part in connecting singles and helping them build lasting relationships. We offer a competitive salary and a collaborative work environment where your contributions are valued.

As a Customer Operations Specialist (Matchmaker) at Lunch Actually, you will be responsible for managing and nurturing client relationships, ensuring that our services meet the unique needs of each individual. You will work closely with our team of matchmakers to provide personalized recommendations and support, helping our clients find their perfect match. This is an exciting opportunity to be part of a growing company and make a real difference in people's lives.

If you are a passionate and dedicated professional with a strong background in customer service and a genuine interest in helping others, we invite you to apply for this exciting role. Join us at Lunch Actually and be a part of our mission to create meaningful connections.

📋 Tanggung Jawab Pekerjaan

• Manage and nurture client relationships to ensure satisfaction and retention
• Provide personalized matchmaking recommendations based on client preferences and profiles
• Assist in the development and implementation of matchmaking strategies and programs
• Collaborate with the marketing team to promote our services and attract new clients
• Conduct regular follow-ups with clients to address any concerns or issues
• Maintain accurate and up-to-date client records and databases
• Participate in team meetings and contribute to the development of operational processes
• Stay up-to-date with industry trends and best practices in matchmaking and dating services

🎓 Kualifikasi & Syarat

• Bachelor's degree in a related field or equivalent experience
• Minimum of 2 years of experience in customer service, sales, or a related field
• Strong interpersonal and communication skills
• Excellent organizational and time management skills
• Proficiency in using CRM software such as Salesforce or HubSpot
• Familiarity with matchmaking and dating industry trends and best practices
• Ability to work independently and as part of a team
• Passionate about helping people find meaningful relationships

🛠️ Keahlian

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